My hard drive on my laptop (18 months old) died earlier this week. Headache. I did what I could to identify the problem(s) and quickly came to the conclusion it was beyond my ability to fix. I suspected it was a bad boot sector since it was running when I went to bed and wouldn't run in the morning. Diagnostics showed the memory & hard disk were in working shape. So off to Mankato's Best Buy I went to see if the Geek Squad could bail me out.
When I arrived, I was greeted, but then had to wait 25 minutes before I even got the paperwork to start filling out to inform them of my problem. 15 minutes later a tech came out of the back, asked a few questions, made a few notes, took $200+ of my money & said they'd call in 2-3 days. As part of their services they include a "free" anti-virus software package that you chose from the 4-5 they have sitting behind their counter. They said it was included in the price, so I asked for them to send home a copy of Webroot when I pick up my laptop. I specifically asked that they NOT install it, as I use AVG on all my rigs (and my family members too!).
2 days later they called & said their diagnostics concludes book sector failure. Umm...yeah...I told you that when I brought it in.
I need a new hard drive. Ok, well what do you have that is comparable or better than what I had? They say they have a 500Gb Western Digital. I ask if it is 7200RPM? No - we don't have one for a laptop with that speed. My previous Toshiba drive (the one that died) was 500Gb & 7200RPM and whisper silent. But I guess I'll settle for 5400RPM.
What self respecting computer shop the size of Best Buy's Geek Squad doesn't have a better hard drive to offer me? Ridiculous.
So we talk about what it will cost for the drive and I inform them I'd like to pay to have them move what data they can rescue from the old drive onto the new drive. There's about 8 months worth of video and photos, plus ALL my music on that drive. About 250Gig worth.
We can do that sir. It'll be $$$.
Ouch. But I want that data, so go ahead and do it.
A day later I get the call that my computer is done. I drive to Mankato (60 mile round trip) & to pick up my rig. When I arrive it is about 15 minutes before close. I walk up to the Geek Squad desk & nobody is there. So I stand there, thinking someone will come out shortly. Nope. 10 minutes later I call the store from my cell phone, work my way through the phone tree & talk with the Geek Squad guy who is in reality only 15 feet from me in their work area. I mention that I've been standing at their desk for 10+ minutes and how I'd like to pick up my laptop and go home. I pay, and it is considerably less than I was expecting. But since they already charged me $200+ to tell me what I already knew, I thought maybe that covered part of this. I paid, took my laptop, Webroot & old hard drive and went home.
When I got home and fired it up I discovered that they had NOT recovered any data from the old drive & put it on the new one. And they HAD installed the Webroot. And the Windows & they loaded on the new drive come with bonus bloatware.
I'm a pretty patient and understanding person, but I refrained from calling them because I didn't want to say something that would be construed as not particularly pastoral.
So today I downloaded software off the web & am in the process of digging out my old files from the bad hard drive. And it looks like it is finding everything, though it takes a long time to run, so we'll see. But I really shouldn't have to be doing this. So unless it is dire circumstances, I'm unlikely to be using the Geek Squad any time soon.